On the surface, Elance and oDesk look like they’re great places for quality contractors to make money. They also seem like they’re great places for businesses to save money and get the services that they need. Yet there are a lot of horror stories out there about these sites. In many cases, each party is having to accept “good enough” because of business necessity. While there are quality contractors on Elance and oDesk, a lot of that is attributed to the fact that they are the biggest players in the freelance market. While comparisons of oDesk vs Elance vs Freelancer vs Guru continue to grow as the online job market has skyrocketed, we’ll delve into a couple of problems of the current freelance model and potential solutions.
oDesk vs Elance? Is there really a difference?
Here’s how it is supposed to work: A company crafts a highly detailed job description for a specific project. Contractors write highly detailed and attractive cover letters to capture the attention of the company. The company chooses a contractor from the field of highly qualified, well written contractors. The contractor accepts the job and performs up to spec and within the time frame. The company pays the contractor a fair price for the job in a timely manner. Good reviews of each other’s performances are given out. Everyone is happy.
Here’s how it actually works: Companies cobble together a low balled job description which has been cobbled together using previous job descriptions from other companies. Contractors send out equally cobbled together job responses because they have no idea what the company is really wanting – and they are forced to lower their standards because of the competition. The ones who get the jobs are the ones who spent half an hour replying to the job proposal, and even then they might not get noticed because there are so many unqualified applications to sift through. Because the company wanted such a low price, the contractor feels that they don’t have to offer quality – after all, quality costs money. Company and contractor struggle back and forth to produce the product, and hope that neither party will screw the other. Nobody is particularly happy, but they are willing to accept the ‘good enough’ situation as it is because they don’t want to go through the dance of bidding and selection again.
Companies who have never hired an IT professional, web developer, copywriter, or graphic designer have difficulty knowing what they should be asking for in the first place. They have been advised that Elance and oDesk are the places to go to find people who can do the job, and so they go there. Being that they don’t entirely know what they’re looking for, they borrow text from the other requests in the hopes that the contractors that they find will hit the nail on the head. Another tactic is to write something as vague as ‘I need a website.’ These companies are pressed for time, so they usually do not put the emphasis on specifying exactly what they want, cobbling together a job description from other companies.
The contractors themselves immediately know and understand that the companies didn’t want to take the time to understand what they were asking for. Being that the contractor doesn’t want to waste their own time explaining and clarifying the company’s needs (both are busy, you see), they use a boilerplate job response which they sincerely hope covers all of the needs that the company is requiring. Being that it’s easy to copy/paste a boilerplate answer, many contractors, some of whom aren’t qualified for the position in the least, will apply for the job.
The company is forced to read all of these crappy boilerplate responses, and hopes to find someone who is willing and able to decipher what was asked for in the first place. This takes up more precious time, and is usually found to be fruitless. After all, who wants to pay a contractor who doesn’t care enough to actually pay attention to the job requests in the first place? When the company doesn’t find a qualified applicant, they are forced to go through the process again – made to create another job description, and left to feel frustrated that they cannot get what they want.
Because the company has no idea what they want, they have no idea how much the project is really going to cost. They want to get the lowest price and the highest quality, and read some of the other (what they feel) similar job requests which have low rates, and offer those same low rates because they consider those rates to be normal. The good freelancers become insulted with the low pricing, and the ‘good enough’ freelancers stay but don’t feel that they have to provide quality because the price is so low.
One person asks on Quora, “How does a business person hire a good developer/programmer/engineer on Elance or Odesk?“
Many answers echoed the same sentiments, here are a few highlights:
Yishan Wong, CEO of Reddit answers:
You shouldn’t do this; it will probably result in failure.
I have a friend who is a designer (so, closer to technology and implementation than a business guy; about as close as you can be without being outright technical yourself), and he was hiring developers via eLance. Even with consultation from friends of his (e.g. me) who were real engineers, it was extremely difficult to find decent engineers who could do the things he needed, deliver reliably, and iterate according to ongoing testing/customer feedback. The end product was merely “okay” – kind of slow, with little glitches here and there.
If you have total technical ignorance and no local (friend) resources to help you, hiring from eLance or oDesk is almost impossible to do correctly. I would recommend trying another route.
Mircea Goia, another Quora power user adds:
I second what Yishan says…my biz partner, being a business guy and having some ideas in mind, took the eLance route…lost some money, got some bad days…this mostly with Indian developers (he is trying now Russians).
It’s very hard to find competent AND reliable ones (even if they have 5 stars and lots of projects on eLance – maybe those who gave them projects have low standards?). Reliability and work integrity matters a lot when the developer is 10,000 miles away.
And it’s not just Quora. A question with a similar theme was asked on YCombinator’s Hacker News, “Are Freelancer Sites (eg. oDesk vs Elance) useless?“
Like Quora, Hacker News members can vote on answers, “jasonkester” owns the honor for the most upvotes with this answer:
As a rule, you can toss every response you get in the first hour. As you’ve noticed, there are tons on people on those sites who send out the same canned proposal to every single listing. That level of attention is a good indicator of how the rest of your project will go if you’re foolish enough to take one of them on.
Wait a few days. If you’ve written a good project description (and if you’re a bit lucky), you’ll start to see a few qualified proposals trickle in.
This is the main problem with freelancing sites. The race to the bottom finished years ago, and the result is that there are simply no good developers or designers left there. It’s actually an opportunity waiting for talented newcomers, since a single person showing up and acting professionally would get the job described by this poster (and everybody else who goes there seriously looking to build something).
Examples like this are repeated from site to site, where the general consensus is that there is a competition over who can give the lowest price rather than who can do the job with the highest standards of quality at a competitive price. As the competition continues, both contractors and companies feel that they cannot get what they need and turn to other sources for their work.
This leads us to our final thoughts and recommendations, note that this post isn’t designed to dissuade you from using Elance, oDesk or any of the other popular freelancing services (Freelancer, Guru, etc.), rather I wanted to give you a clear expectation of what to expect from both sides of the table.
There are new companies aiming to disrupt the freelance marketplace, Fiverr is one example, recently allowing services up to $500 (up from $5). Fiverr differentiates by allowing freelancers to post their services as a “gig” (eg. 100 word article for $5, Illustration for $5, etc.) and let businesses come to them, albeit at a higher fee (20%). Fiverr does boast over 2,000,000 services, and they’ve raised over $20M to date, but a quick glance at their home page, and you’ll see that most offerings aren’t related to business services. And the business services you do find, are often not what you would expect. This Fiverr review expands a bit more on that topic. There are, however, a few business gigs worth checking out.
Another company I’ve had my eye on is Ziptask. A Techstars company I noticed covered by an article in Forbes and TechCrunch, they are a “fully managed outsourcing platform” that allows you to capitalize on the lower cost of labor in developing countries, while leaving issues commonly found in freelance marketplaces (communication, negotiation, management, etc.) up to a project manager. This is intriguing because I think anyone who has used outsourcing websites (even successfully) can agree, there’s a process of trial and error. And it isn’t until you’ve wasted a lot of time and money, that you realize that you could have used a project manager. This, on paper, should eliminate language barriers and ambiguity in assignments.
Lastly, as a digital marketing consultant (SorianoMedia) based in the United States, we have a higher cost of living than developing countries – I tend to stay away from Elance/oDesk as a contractor. The only time I use them is to locate companies who are posting jobs out of my region (Las Vegas), businesses tend to appreciate a local contractor and are more apt to hire if I can explain to them in a local setting why I’m better than the other applicants who are offering services as low as $2/hr. What are your experiences in with Elance, oDesk, et. al? Let me know in the comments below!
As you can see from other posts on this blog, I’ve taken a significant interest in the areas surrounding outsourcing, remote work, and freelance marketplaces. While I could only speculate about last years merger of oDesk and Elance, with their rapid growth over the past decade, I see it as move for accelerated growth and scale, as opposed to innovation. Perhaps a reaction to the successful IPO of Freelancer.com. Regardless, the current marketplaces still stuffer from the same problems I outlined nearly two years ago.
I believe this market is ripe for disruption and I’ve long awaited for an opportunity to work with a company that can breathe new life into a tired industry.
Today, I’m ecstatic to announce that I’ve recently had the opportunity to work with Crew, a marketplace with handpicked designers and developers. And although I am now working with a competitor to oDesk/Elance (albeit in a single vertical), keep in mind that I wrote this post almost two years ago and thus the aforementioned details in this post were written without a bias.
Read The Crew Manifesto Here.